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North Eastern Adelaide store Bridgestone Select Windsor Gardens has been awarded the top honour in Bridgestone’s annual MasterClass awards, claiming the title of National Franchise of the Year.
The MasterClass awards recognise the highest standards and consistency across a store’s operations, sales process, sales achievement and customer service.
As well as the top honour, Bridgestone Select Windsor Gardens was also inducted into Bridgestone’s prestigious Chairman’s Club – an elite group of Australia’s highest performing retailers – and named the South Australia/Northern Territory regional winner.
“I’m ecstatic. I haven’t won anything before so to be named National Franchise of the Year is very exciting,” said Phil Burdon, Bridgestone Select Windsor Gardens franchisee.
“This recognises the hard work of my team, and the fantastic job my manager Aaron Conrad and the whole staff puts in on a daily basis. My wife Jodie and I couldn’t ask for anything more.”
Mr Burdon believes customer service is key to a successful business, along with following Bridgestone’s MasterClass program.
“People shop for people, not for stores. They go back to places where they receive high levels of customer service,” Mr Burdon added.
“This accolade is definitely a team effort, from my staff right through to the great people at Bridgestone. It’s a great business to be involved with.”
According to Bridgestone Australia and New Zealand Managing Director, Andrew Moffatt, the Windsor Gardens store is worthy of the accolades, along with all of the state winners.
“The Bridgestone MasterClass awards recognise the stores in our network that continually put in the hard work to go the extra mile and I congratulate the entire team at Bridgestone Select Windsor Gardens,” Mr Moffatt said.
“Phil and Jodie Burdon, along with their team, are an asset to the Bridgestone Select network and are dedicated to providing outstanding customer service and expert advice. We’re thrilled to recognise the commitment of this great store and award them with National Franchise of the Year.
“Each year our MasterClass program highlights the strength of our Bridgestone Select and Bridgestone Service Centre networks and we take great delight in commending all of our winners throughout Australia on their ongoing efforts to ensure Bridgestone remains the market leader.”
Congratulations to the following Bridgestone Select franchises on being named regional winners:
Bridgestone Select Coffs Harbour (NSW/ACT): Ashley & Fiona McDougall
Bridgestone Select Harbour Town (QLD): Gary & Kayleen Swift
Bridgestone Select Windsor Gardens (SA/NT): Phil & Jodie Burdon
Bridgestone Select Moonah (VIC/TAS): Peter & Roslyn Killick
Bridgestone Select Busselton (WA): Jason & Shontelle Bowmana
Congratulations to the following Bridgestone Service Centre regional winners:
Bridgestone Service Centre Thornton (NSW/ACT): Ashley & Fiona McDougall
Bridgestone Service Centre Bundaberg East (QLD): Steven & Georgia Bennier
Bridgestone Service Centre Victor Harbor (SA/NT): Phil & Deb Smedley
Bridgestone Service Centre Warrnambool (VIC/TAS): Peter Baulch & son Jamie Baulch
Bridgestone Service Centre Bullsbrook (WA): Ryan & Natasha Lancaster
Commercial Business Retail Dealer of the Year winner: Bridgestone Service Centre Thornton – Ashley & Fiona McDougall
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